Rumana Health

Your First Visit

Welcome to our Practice! At the time of booking your first appointment with us your contact details will have been taken and entered onto our system.

You will be sent your welcome pack by post or alternatively you can download your welcome pack by adding the password given to you into the download area on the right hand side of this page.
 

Your pack includes:

• A detailed Health Questionnaire which will take about 20-30 minutes to complete
• A Health Evaluation form to monitor the progress of your treatment
• Some guidelines on our terms
• A booking form
• A location map of the Practice

Please do take the time to thoroughly read and complete the paper work and bring with you to your first appointment. This will allow us to spend valuable treatment time on you rather than on administration.

At your first appointment you will be taken through your health assessment and your practitioner will also assess your completed health questionnaire. Your medical background and history is important so this should be detailed on your questionnaire.

From the assessment a treatment plan will be put together and you will be given clear guidance on your treatment options. A personal prescription of herbs, supplements, dietary advice along with specific handouts will be provided. See Treatments section for outline of the therapies and treatments that may be used.

What to Expect

Our commitment to you:

• We aim to treat you with respect and courtesy to ensure you enjoy your visit
• To provide you with a high quality and professional service.
• To keep up to date within our field in order to provide you with highest level of skills and abilities.
• To work with you for the duration your treatment and to budget
• To see you on time for your appointments and keep you informed of any delays such as an unexpected emergency.
• To respond quickly to any queries you may have during your treatment.

What we ask of our patients:

• Your commitment to making and keeping appointments.
• Your commitment to fully participating in your health programme.
• Your patience in allowing time for the treatments to work.

If you are not happy with our service then please tell us so that we have a chance to put it right!

If you are happy with our service please recommend us to others – your family, friends and colleagues. We would gladly welcome a written testimonial by you to show and inspire others.